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Everything you need to know about nicotine pouches, our products and billing.



Everything you need to know about general nicotine pouch questions. Can't find the answer you're looking for? Please contact our team.

To use nicotine pouches, simply place one between your gum and lip. Allow it to rest there, enabling the slow release of nicotine. It's a discreet and easy method for enjoying nicotine without the need for smoking. You can place them on the top or bottom, left or right sides. However, we find it best to place them under your upper lip as this allows for a steadier absorption. Pouches placed under your bottom lip tend to mix with saliva and absorb at a much faster rate. Disclaimer: Do not swallow, chew, or suck pouches.
The pouches are made of natural cellulose fibres, which are similar to the material used in leading tea bag brands.
Nicotine pouches typically contain water, nicotine, flavourings, and plant-based fibres. These ingredients work together to provide a satisfying and flavourful experience.
Nicotine strengths in nic pouches can be confusing. Some packages list strength per gram, while others list strength per pouch. Let's break it down. Strength per gram refers to the nicotine in one gram, while strength per pouch is the nicotine in the actual pouch, which is usually less than a gram. The weight per pouch varies between brands and even flavours within the same brand, making it a bit more complicated. For example, Dope Ice Cool Strong Edition has 16mg/g of nicotine, but each pouch only contains 11.2mg because the average pouch weight is 0.7g. Our advice for beginners is to start with lower strengths per pouch to avoid any unpleasant surprises. Once you find the nicotine per pouch that suits you, look for it on the packaging or online. Thankfully, Nic Pouches Direct provides a helpful table on each product page, giving you all the information you need to make informed choices.
While not completely risk-free, nicotine pouches are considered a less harmful alternative to smoking or vaping. They eliminate the harmful byproduct's of combustion, offering a cleaner way to enjoy nicotine. However, it's essential to use them responsibly and as directed.
If you're new to nicotine pouches, we recommend starting with low or mild-strength options. This allows you to gauge your comfort level with nicotine consumption and “sting factor”. Our beginner-friendly pouches provide a gentle introduction to this enjoyable experience.
The "sting factor" (or sting) refers to the tingling or burning sensation experienced on the gum when using nicotine pouches. This effect is produced by a combination of pH levels and other ingredients. It is important to note that the "sting factor" is an artificial effect applied independently of the nicotine strength. For more detailed information on the interplay between strengths and stings, please refer to our blog dedicated to exploring this nuanced aspect of pouches.
Spice refers to the spicy feeling when swallowing saliva with a nic pouch in place, under your lip. Sometimes, depending on the strength and flavour, you may feel a level of spice. It's not unpleasant, but we recommend keeping the spice level low for the best experience.
While individual results vary, many users have found nicotine pouches helpful in transitioning away from smoking or vaping. The gradual reduction of nicotine intake can support your journey towards a healthier lifestyle.
Nicotine is addictive and makes it hard for smokers to quit. It's a drug, and no drug is completely safe, especially in high doses. However, medical experts and research suggest that it's cigarette smoke (tar), not nicotine, that primarily causes cancer in smokers.
No, nicotine pouches are designed not to stain or damage your teeth and gums. We've chosen high-quality brands to ensure a comfortable and safe experience. Most users find that pouches don't cause any staining or damage. But, if you do have any concerns or questions, our customer support team is here to help.
No, nicotine pouches typically do not contain tobacco. Nicotine pouches are tobacco-free alternatives that deliver nicotine through a blend of plant-based fibres, nicotine, and flavourings. They are designed to provide a convenient and discreet way for users to consume nicotine without the need for traditional tobacco products such as cigarettes or chewing tobacco. Nicotine pouches offer a smoke-free and spit-free experience, making them a popular choice for those looking to enjoy nicotine without the harmful effects associated with tobacco use.
Nicotine is a substance found in tobacco plants that acts as a natural insect repellent. It also exists in other plants like tomatoes and potatoes, likely for similar reasons. When humans consume nicotine, it stimulates the release of dopamine in the brain. Dopamine is a neurotransmitter that brings about feelings of pleasure, reward, motivation, and attention. These positive feelings contribute to nicotine's addictive nature.
Absolutely! Nicotine pouches are legal in the UK for individuals aged 18 and older. We adhere to all regulations to ensure a safe and compliant product for our customers. If you have any concerns, please feel free to contact us by email –
Nicotine pouches and snus are considered a better alternative to smoking. These smokeless products originate from Sweden and are used by about 20% of Swedish adults. Compared to other European countries, Sweden has the lowest prevalence of cigarette use, with only 5% of the population using them. Furthermore, Sweden has the lowest rate of tobacco-related mortality and the lowest incidence of lung cancer among men, as reported by the WHO.
In most cases, this varies upon preference with many brands recommending anywhere between 5 and 30 minutes. However, we find our sweet spot ranges between 10-20 minutes. It's always a good idea to follow the specific instructions provided on the product packaging for the best experience.
When you activate the nicotine in the pouch, you might feel a slight stinging sensation on your lips or gums. Don't worry, this sensation usually goes away pretty quickly. Both the flavour and nicotine strength you choose can make the sting more or less intense. If you're feeling uncomfortable, try switching the pouch to the other side of your mouth or have a sip of water. If the discomfort continues, consider trying a nicotine pouch with less nicotine.
When switching from smoking to pouches, it’s important to pay attention to the strength of mg/g and mg per pouch. You can find these details on the Nic Pouches Direct website. Single cigarettes typically have 11.9-14.5mg of nicotine. Pouches are designed for 5-30 minutes of use, with each pouch being a similar strength to a cigarette in terms of nicotine value. The amount of nicotine in traditional tobacco varies by brand, just like with pouches. Use your judgement and be aware of how you feel throughout the day. If you're uncomfortable, consider reducing consumption.
Everyone's consumption patterns are different, and there's no set rule for how many pouches you can use in a day. Our recommendation is to avoid consuming so many that you start feeling sick or uncomfortable. If you use nicotine pouches back-to-back, you might be taking in too much nicotine. Signs of excessive nicotine intake include headaches, nausea, dizziness, dry mouth, and a faster heartbeat. If you experience any of these symptoms, we highly recommend getting rid of your nicotine pouch immediately and not consuming any more nicotine for at least four hours. This break should allow the nicotine levels in your body to decrease to a point where you no longer feel any discomfort.
No, nicotine pouches are designed to be placed under your lip, without swallowing, chewing or sucking. To enjoy the full benefits and flavours, let the pouch rest comfortably between your gum and lip. Once done, discard according to the manufacturer’s instructions. Swallowing is not recommended.
Selecting the right strength depends on your current nicotine consumption. If you're unsure, start with a low or moderate strength and adjust as needed. Our range of strengths allows you to tailor your experience to suit your preferences.
If you're new to nicotine pouches and are unsure about the right product for you, we have a user-friendly questionnaire that should assist you in making the right choice as a beginner. CLICK HERE to get started, inputting your preferences and get personalised suggestions. We understand that everyone's preferences vary, and we're here to make your transition into the world of nicotine pouches as smooth and enjoyable as possible. If you need additional assistance, contact us by email -
Choosing a flavour is a personal preference. We offer a variety of flavours to suit different tastes. Experiment with different options to discover the one that brings you the most enjoyment.
Dispose of used nicotine pouches responsibly by placing them in a general waste bin. Top Tip: If you don’t have access to a bin, most pouch cans will have a section where discarded pouches can be placed until you do have access. Avoid littering to help maintain a clean environment for everyone.
Nicotine pouches typically do have an expiry date with most brands indicating a shelf life of 12 months from the manufacturing date. It's important to note that even though some pouches may exceed the 12-month expiration period, they will experience molecular degradation over time, making them less effective. Once opened, we recommend consuming the pouches within 6 months to retain freshness. Proper storage, such as keeping them in a cool and dry place, can help maintain their quality. Users are encouraged to check the specific expiration date on the packaging and adhere to these guidelines for the best experience and effectiveness of the product.



Everything you need to know about nicpouchesdirect support and billing. Can't find the answer you're looking for? Please contact our team.

Creating an account is easy. Click on "Create an Account" on our website, follow the provided instructions, and you'll have your account set up in no time. This allows you to enjoy a more personalised and convenient shopping experience.
If you need to make changes or cancel your order, reach out to our support team immediately, by email - - We'll do our best to accommodate your request, ensuring a positive shopping experience from start to finish.
We accept major credit/debit cards and other secure payment methods, providing you with flexibility and convenience. Your transactions are secured to guarantee a safe and enjoyable shopping experience.
Our dedicated customer support team is ready to assist you. Reach out via email at or use the contact form on our website. We're here to address any questions, concerns, or feedback you may have. Your satisfaction is our priority.
Our returns process is straightforward. If you wish to return a product, contact our friendly customer support within 14 days of purchase for detailed instructions. To qualify for return, items must be in their original, untampered condition. We value your satisfaction and aim to make the process as smooth as possible.
Refunds are available for eligible returns. Please review our return policy for specific details. If your return meets the criteria, we'll promptly process your refund to ensure you are satisfied with your shopping experience.
The refund process typically takes 7-14 business days. We appreciate your patience as we diligently work to process your refund and resolve any issues you may have encountered.



Everything you need to know about nicpouchdirect shipping. Can't find the answer you're looking for? Please contact our team.

Yes, we currently offer shipping exclusively within the United Kingdom. We aim to provide a reliable and efficient service to our local customers. Shipping options are available at checkout where you’ll be able to select your preferred method.
While delivery times may vary, most orders are delivered within 2-5 business days. We strive to dispatch your order promptly, and our shipping partners work diligently to get your products to you in a timely manner.
Shipping charges are calculated during the checkout process based on your location. Our system ensures transparency, and you'll be informed of any charges before finalising your purchase.
Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the status and estimated delivery time of your package, ensuring you stay informed every step of the way.
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